Refund Policy
Last updated: 18 September 2025
Welcome to NovaRunes — your trusted source for instant delivery of exclusive Dota 2 skins. As our products are 100% digital, the refund process has specific rules to ensure fairness and security for all parties. Please review this policy before making your purchase.
1. Digital Goods Policy
All items offered by NovaRunes are virtual Dota 2 cosmetics delivered directly to the Steam account you provide at checkout. Once delivery is confirmed, items are considered used and generally cannot be refunded. In exceptional cases, you may request a refund within 14 days of purchase. Approved refunds will be sent to the original payment method.
2. When Refunds Are Possible
- Our system failed to deliver your purchase due to a technical error on our side.
- The item was delivered incorrectly due to our mistake.
- Any other error directly caused by NovaRunes.
Please note: once an item has been used, traded, or gifted, it is no longer eligible for a refund. Refunds are not issued for personal preference or buyer’s remorse.
3. Delivery Issues
If your item was not delivered or was sent to the wrong Steam account due to a system error, please contact us at support@novarunes.com within 48 hours of purchase. We will review your case and resolve the issue as quickly as possible.
4. Buyer Responsibility
Double-check your Steam ID and Trade URL before completing your order. NovaRunes is not responsible for issues caused by incorrect information provided during checkout.
5. Fraud & Abuse Prevention
Any attempt to misuse our refund system — including false claims or fraudulent payment methods — will result in account suspension and may lead to legal action. NovaRunes reserves the right to deny any refund request that appears suspicious or violates our Terms of Service.
6. Contact Us
Have questions about your purchase or this policy? Our team is ready to help:
- Email: support@novarunes.com
